Freedom of Information
We make a range of information available for public access. You can also formally request access under the Freedom of Information Act 1982 (FOI Act) to documents we hold.
The following information is about making a request to ACECQA. For information about making a Freedom of Information request to a state or territory regulatory authority, please see Freedom of Information – state and territory regulatory authorities.
The FOI Act gives any person the right to:
- access copies of documents (except exempt documents) we hold
- ask for information we hold about you to be changed or annotated if it is incomplete, out of date, incorrect or misleading
- seek a review of our decision not to allow you access to a document or not to amend your personal record.
We can refuse access to some documents or parts of documents that are exempt. Exempt documents may include those relating to deliberative processes, documents containing material obtained in confidence and legally privileged documents or other matters set out in the FOI Act.
Documents available outside the FOI Act
You can get certain information, including personal information we hold about you, without following a formal process under the FOI Act. You should also check the information we have published under the Information Publication Scheme to see if what you are seeking is already available.
Information Publication Scheme
As required by the FOI Act, we have an Information Publication Scheme entry that provides information on our structure, functions, appointments, operational information, annual reports and details of ACECQA's FOI officer.
FOI disclosure log
Our FOI disclosure log will hold any information ACECQA has disclosed under the FOI Act.
How to make an FOI request
Your request must:
- be in writing
- state that the request is an application for the purposes of the FOI Act
- provide information about the document(s) you wish to access so that we can process your request
- provide an address for reply.
You can send your request -
By email: firstname.lastname@example.org
FOI Contact Officer
Australian Children’s Education and Care Quality Authority
PO Box A292
Sydney, NSW 1235
Fees and charges
There is no application fee for an FOI request.
There are no processing charges for requests for access to documents containing only personal information about you. However, processing charges may apply to other requests. The most common charges are:
Search and retrieval: time ACECQA spends searching for or retrieving a document
$15.00 per hour
Decision making: time spent in deciding to grant or refuse a request, including examining documents, consulting with other parties, and making deletions
First five hours: Nil
Subsequent hours: $20 per hour
Transcript: preparing a transcript from a sound recording, shorthand or similar medium
$4.40 per page of transcript
$0.10 per page
Inspection: supervision by an ACECQA officer of inspection of documents or hearing or viewing an audio or visual recording at our premises
$6.25 per half hour (or part thereof)
Delivery: posting or delivering a copy of a document at your request
Cost of postage or delivery
If we decide to impose a charge, we will give you a written submission and the basis of our calculation. Where the estimated charge is between $20 and $100, we may ask you to pay a deposit of $20, or where the estimated charge exceeds $100, we may ask you to pay a 25% deposit before we process your request.
You can ask for the charge to be waived or reduced for any reason, including financial hardship or on the grounds of public interest. If you do so, you should explain your reasons and you may need to provide some evidence.
What you can expect from us
We will tell you within 14 days that we have received your request. We will also give you an estimate of the charges that apply to your request. We will give you our decision within 30 days unless that time has been extended. If a document contains information about a third party, we will need to consult them and may need to extend the time to give you our decision by another 30 days. We may also seek your agreement to extend the time by up to 30 days if your request is complex.
Review of decisions
When we have made a decision about your FOI request, we will send you a letter explaining our decision and your review and appeal rights.
You can ask for the following decisions to be reviewed if we:
- refuse to give you access to all or part of a document or if we defer giving you access
- impose a charge
- refuse to change or annotate information about you that you claim is incomplete, incorrect, out of date or misleading.
A third party who disagrees with our decision to give you documents that contain information about them can also ask for the decision to be reviewed.
You can request in writing that we reconsider our decision through an internal review. An internal review will be conducted by another authorised officer in our agency. We will advise you of our new decision within 30 days of receiving your request.
Information Commissioner review
You can ask the Office of the National Education and Care Services Freedom of Information Commissioner to review our original decision or our decision on internal review within 60 days of the date of decision (or 30 days after an affected third party is notified).
The Office of the National Education and Care Services Freedom of Information Commissioner can affirm or vary the decision, or substitute a new decision. The Office of the National Education and Care Services Freedom of Information Commissioner may decide not to conduct a review in certain circumstances. More information is available at the Office of the National Education and Care Services Freedom of Information Commissioner website.
If you are unhappy with the way ACECQA has handled your request, you can complain to the Office of the National Education and Care Services Freedom of Information Commissioner, who may investigate ACECQA’s actions. More information is available at the Office of the National Education and Care Services Freedom of Information Commissioner website.
For more information about making an FOI request to ACECQA, please contact the FOI Contact Officer by email at email@example.com or the ACECQA general enquiries line on 1300 4 ACECQA (1300 422 327).
Freedom of Information requests – State and territory regulatory authorities
To contact a regulatory authority about an FOI matter, please address your request to the contact officer in the relevant state or territory: