National Quality Framework FAQs

The information displayed needs to be accurate and current. Regulatory authorities must be informed promptly of changes to services. For more information, refer to regulation 174 – Time to notify certain circumstances to regulatory authority here.

Last updated on Thursday 11 April, 2013

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For questions about the application of the National Law and Regulations, email

For questions about state or territory specific areas of the National Law and Regulations, contact your local state or territory regulatory authority.

Last updated on Wednesday 24 April, 2013

Approved providers must ensure a range of prescribed information is displayed at the entrance of the service, including: 
  • the name of the approved provider and the name of the education and care service 
  • the provider approval number and service approval number 
  • any conditions on the provider approval and service approval 
  • the name of the nominated supervisor or, if the nominated supervisor is a member of a prescribed class, the class 
  • the service’s current rating level for each Quality Area and the overall rating (or rating under previous NCAC system if not yet rated for National Quality Standard)
  • details of any waivers held by the service, including elements or regulations waived, duration of the waiver and whether the waiver is a service or temporary waiver 
  • the hours and days of operation of the service 
  • the name and telephone number of a person at the 
service to whom complaints may be addressed 
  • the name and position of the responsible person in charge at any given time 
  • the name of the educational leader 
  • the contact details of the regulatory authority 
  • if applicable, a notice stating that a child who has been diagnosed as at risk of anaphylaxis is enrolled at the service 
  • if applicable, a notice of an occurrence of an infectious disease at the service. 
A family day care service can satisfy this requirement by displaying the prescribed information at the main entrance to the office of the family day care service, and at the main entrance to each family day care residence and venue.
For more information, download our information sheet ‘National Quality Framework Service Approval'.
Last updated on Wednesday 24 April, 2013

A regulatory authority in each state and territory administers the NQF.

If you are a provider or educator, go to your regulatory authority for information on:

  • submitting application and notification forms
  • temporary and service waivers
  • provider/service and certified supervisor approvals
  • assessments and ratings
  • transitions and savings provisions unique to your jurisdiction.

Click here to find your regulatory authority’s contact details.

ACECQA guides and monitors the implementation of the NQF to ensure consistency across all states and territories. Go to ACECQA for:

  • information and news on the NQF
  • resources and templates
  • application and notification forms (for submission to regulatory authorities)
  • link to the National Quality Agenda IT System
  • educator qualification lists
  • assessment of qualifications
  • excellent rating applications
  • second tier review applications
  • registers of approved providers, services and certified supervisors.
  • quality ratings of approved services.

Click here for ACECQA’s contact details.

Last updated on Wednesday 24 April, 2013

Service waivers are not considered permanent.

Once granted, the regulatory authority can revoke any waiver.

If the regulatory authority decides it is appropriate to revoke a service waiver, for example because the circumstances that led to the granting of the waiver have changed, the approved provider will be given 60 days' notice of the decision, or another time period agreed with the provider.

Last updated on Thursday 1 August, 2013

A centre-based education and care service must have at least one of the following people present at the service at all times the service is educating and caring for children:

  • the approved provider, or
  • the nominated supervisor, or
  • a certified supervisor placed in day to day charge.

This person is sometimes referred to as the 'responsible person' for the service.

For a family day care service, one of these three people (the approved provider, the nominated supervisor or a certified supervisor placed in day to day charge) must be available to provide support to the family day care educators at all times the service is educating and caring for children. 'Available' includes being available by telephone.

For more information, read our information sheets on Nominated Supervisors and Certified Supervisors.
Last updated on Tuesday 8 April, 2014

Individuals are not eligible to seek employment as a qualified educator in the early childhood education and care (ECEC) sector in Australia unless they hold, or are actively working towards, an ‘approved qualification’.

Individuals who obtain, or are actively working towards an ‘approved qualification’ will automatically be able to be employed as a qualified educator in the ECEC sector in Australia.

Last updated on Thursday 11 April, 2013

We welcome feedback about our services – it helps us improve what we do.

If you have a complaint about a service you have received or a decision we have made, please write to us. Make sure you provide clear information about your concern – what happened, when it happened, who was involved, and what outcome you hope to get from your complaint.

We will acknowledge receipt of your complaint within two working days. We will also advise what steps we will take next, including how long we expect it will take to investigate your complaint if an investigation is required. More information is available in our Customer Service Charter.

If you are not happy with how we have handled your complaint, you may contact the Education and Care Services Ombudsman. For more information, please visit

If you would like to discuss your options with us, please contact our enquiries team on 1300 4 ACECQA (1300 422 327).

Last updated on Tuesday 4 February, 2014

Under the National Quality Framework, assessment and rating of children's education and care services is carried out by the regulatory authority in each state and territory. Please contact your state or territory department for information about employment opportunities. Contact details can be found here. You may also find our information on the role of authorised officers useful.

Last updated on Thursday 16 May, 2013

All services assessed and rated against the National Quality Standard must display their ratings on site from 1 May 2013.

The rating needs to be clearly visible from the entrance of the service premises, including all family day care residences, venues and offices. 
Services that have not yet been rated need to display a ‘Provisional - Not yet rated’ certificate. 
Services that were accredited by the National Childcare Accreditation Council (NCAC) but are not yet assessed under the new system must display both their provisional certificate and their NCAC accreditation until they are assessed and rated under the National Quality Standard. 
If you have questions about what certificates you need to display, please contact your regulatory authority.
Last updated on Monday 20 May, 2013

The approved first aid, anaphylaxis management and emergency asthma management courses are not specific to individual states even though some have a state abbreviation at the end. If you search each unit on the website you will find training organisations who offer the training in each state.

Last updated on Wednesday 31 July, 2013

The first aid, anaphylaxis management training and emergency asthma management training required must be updated at least every three years from the date of completion. The first aid certificate may specify additional requirements to keep it valid. For example, if your first aid certificate requires the CPR component to be completed every 12 months to keep it current, you will need to comply.

Last updated on Wednesday 31 July, 2013