We welcome feedback about our services – it helps us improve what we do.
If you have a complaint about a service you have received or a decision we have made, please write to us. Make sure you provide clear information about your concern – what happened, when it happened, who was involved, and what outcome you hope to get from your complaint.
We will acknowledge receipt of your complaint within two working days. We will also advise what steps we will take next, including how long we expect it will take to investigate your complaint if an investigation is required. More information is available in our Customer Service Charter.
If you are not happy with how we have handled your complaint, you may contact the Education and Care Services Ombudsman. For more information, please visit www.necsombudsmanprivacy.edu.au.
If you would like to discuss your options with us, please contact our enquiries team on 1300 4 ACECQA (1300 422 327).
Last updated on Tuesday 4 February, 2014