National Quality Agenda IT System (NQA ITS)

We are progressively updating information and resources on the website to align with changes to the law and regulations on 1 October 2017. Find up to date information and learn about the changes

The National Quality Agenda IT System (NQA ITS) is an online tool that offers providers a secure and direct way of communicating with regulatory authorities aiming to reduce paperwork and duplication.

Registered users can:

  • view and update their provider and service details
  • lodge applications, notifications and requests
  • pay invoices.

Providers are issued with a reference number for all actions performed in the NQA ITS which can be used when liaising with their regulatory authority.  

Log in / Register for the NQA ITS

First time users of the NQA ITS need to create an account. For help with this and other NQA ITS processes, see our Getting Started Online guidance  or view our training videos on:

For enquiries regarding the progress of an application, notifications or any general enquiries please contact your regulatory authority.

NOTE: Supervisor certificate approvals

From 1 October 2017, supervisor certificates will be removed from the law (except in WA).

As a result applications for supervisor certificates are no longer required and regulatory authorities have stopped processing them.

In the lead up to 1 October, services can use their service supervisor certificate to designate people who can be the responsible person at the service.

A person covered by the service supervisor certificate does not need to apply to the regulatory authority for an individual supervisor certificate. This means you do not need to provide evidence to the regulatory authority of your qualification and experience, and do not need to pay the $30 application fee.

Western Australia 

Supervisor certificates are still required within WA after 1 October 2017.