Service waivers are not considered permanent.

Once granted, the regulatory authority can revoke any waiver.

If the regulatory authority decides it is appropriate to revoke a service waiver, for example because the circumstances that led to the granting of the waiver have changed, the approved provider will be given 60 days' notice of the decision, or another time period agreed with the provider.

Last updated on Thursday 1 August, 2013

Approved providers must ensure a range of prescribed information is displayed at the entrance of the service, including: 
  • the name of the approved provider and the name of the education and care service 
  • the provider approval number and service approval number 
  • any conditions on the provider approval and service approval 
  • the name of the nominated supervisor or, if the nominated supervisor is a member of a prescribed class, the class 
  • the service’s current rating level for each Quality Area and the overall rating (or rating under previous NCAC system if not yet rated for National Quality Standard)
  • details of any waivers held by the service, including elements or regulations waived, duration of the waiver and whether the waiver is a service or temporary waiver 
  • the hours and days of operation of the service 
  • the name and telephone number of a person at the 
service to whom complaints may be addressed 
  • the name and position of the responsible person in charge at any given time 
  • the name of the educational leader 
  • the contact details of the regulatory authority 
  • if applicable, a notice stating that a child who has been diagnosed as at risk of anaphylaxis is enrolled at the service 
  • if applicable, a notice of an occurrence of an infectious disease at the service. 
A family day care service can satisfy this requirement by displaying the prescribed information at the main entrance to the office of the family day care service, and at the main entrance to each family day care residence and venue.
For more information, download our information sheet ‘National Quality Framework Service Approval'.
Last updated on Wednesday 24 April, 2013

All services assessed and rated against the National Quality Standard must display their ratings on site from 1 May 2013.

The rating needs to be clearly visible from the entrance of the service premises, including all family day care residences, venues and offices. 
Services that have not yet been rated need to display a ‘Provisional - Not yet rated’ certificate. 
Services that were accredited by the National Childcare Accreditation Council (NCAC) but are not yet assessed under the new system must display both their provisional certificate and their NCAC accreditation until they are assessed and rated under the National Quality Standard. 
If you have questions about what certificates you need to display, please contact your regulatory authority.
Last updated on Monday 20 May, 2013

The approved first aid, anaphylaxis management and emergency asthma management courses are not specific to individual states even though some have a state abbreviation at the end. If you search each unit on the training.gov.au website you will find training organisations who offer the training in each state.

Last updated on Wednesday 31 July, 2013

The industry standard is that first aid qualifications should be renewed every three years and refresher training in CPR should be undertaken annually.

Regulatory requirement

Regulation 136 requires your first aid qualification to be current. Your certificate will state the date on which you completed the course. It may also include information about the expiry date or requirements for refresher training. Please note that the validity of some first aid certificates may be subject to specific requirements, e.g. your certificate may state that you must complete refresher training in CPR every 12 months for the qualification to remain valid.

First aid certification

The Safe Work Australia First Aid in the Workplace Code of Practice recommends that first aiders attend training on a regular basis to refresh their first aid knowledge and skills and to confirm their competence to provide first aid. The Code of Practice recommends that first aid qualifications should be renewed every three years.

CPR renewal

The Australian Resuscitation Council states in its Guideline 10.1 that repeated CPR refresher training is needed for individuals who are not performing resuscitation on a regular basis. Both the Australian Resuscitation Council and the Safe Work Australia First Aid in the Workplace Code of Practice recommend that all those trained in CPR should refresh their CPR skills at least annually.

Please contact your training provider to check any information about your training and speak to your employer to confirm your workplace requirements.

Last updated on Tuesday 19 July, 2016


To ensure Australian children get the best possible start in life, all Australian governments have agreed to implement the National Quality Framework (NQF) for Early Childhood Education and Care.
The NQF sets consistent, high quality standards for early childhood education and care, and outside school hours care services. It typically covers long day care, preschool, outside school hours and family day care services across Australia.
The Australian Children’s Education and Care Quality Authority or ACECQA guides the implementation of the National Quality Framework across Australia.
For more information, see the National Quality Framework section of this website.
Last updated on Wednesday 24 April, 2013

The NQF typically covers the following service types:

  • long day care
  • family day care
  • preschools/kindergartens, and
  • outside school hours care.
The National Regulations refer to these services as:
  • family day care, or
  • centre-based services.
There may be some exceptions in your state or territory. The information sheet 'Who is covered' provides more information.
You can find out who is not covered here.
Contact your regulatory authority for more information.
Last updated on Tuesday 8 April, 2014

Family day care is an approved form of child care that is provided in the family day care educator’s own home. Family day care educators are early childhood education and care professionals, registered with a family day care service that is responsible for approving, supporting, training and advising its educators. Education and care is provided by an individual educator who is an approved early childhood education and care professional working with small groups of no more than four children under school age.

A centre-based service is an education and care service other than a family day care service. This typically includes most long day care, preschool and outside school hours care services that are delivered at a centre.

Last updated on Friday 15 May, 2015


Some services excluded by the National Law include schools and preschool programs delivered in schools, personal arrangements (for example a nanny), services principally conducted to provide instruction in a particular activity (for example, a sport, language or dance class), services providing education and care to patients in a hospital or medical/therapeutic care service and care provided under a child protection law of a participating jurisdiction.
Some other services are excluded by the National Regulations. 
For more information, download our information sheet ‘National Quality Framework who is not covered’ here.
Last updated on Wednesday 24 April, 2013


When developing the National Quality Framework, the Australian, state and territory governments agreed standards must be set very high and allow room for continuous improvement.
All services should aim to be Meeting or Exceeding the NQS. However, it is realistic to expect that during the transition period to the new system some services will need to improve in certain areas.
If a service receives an overall rating of Working Towards, it means the service has not met at least one of the 58 elements in the NQS. 
Working Towards does not mean that the service has failed to meet any of the requirements that pose a risk to the health and safety of children. In fact, a service may be Exceeding in a number of quality areas and receive an overall rating of Working Towards.
It may take time for services to meet each element required in the new higher standards, which will result in a Meeting or Exceeding NQS rating. This is why the rating of Working Towards is important during the transition phase of the NQF and is expected to apply to many services.
Last updated on Wednesday 24 April, 2013

If you have concerns about a service or centre, contact the service’s approved provider or your local state or territory regulatory authority.

Last updated on Wednesday 24 April, 2013

Each state and territory regulatory authority is responsible for employing their own authorised officers to conduct assessment and ratings visits, not ACECQA.

Last updated on Wednesday 19 March, 2014