Regulatory Authorities FAQs


Operational information is any information ACECQA uses to make decisions or recommendations that affect someone.  ACECQA is required by the Education and Care Services National Law to publish operational information. 
This is because the National Law applies the Information Publication Scheme under the Commonwealth Freedom of Information Act 1982 to ACECQA.  ACECQA also publishes some operational information that is used by Regulatory Authorities.
Last updated on Wednesday 24 April, 2013


The Operational Policy Manual is a document for authorised officers and staff of regulatory authorities to support them to apply the Education and Care Services National Law and Regulations consistently across all states and territories. It does not include information about assessment and rating. 
The manual is not legal advice. However, it guides the regulatory authorities when they are interpreting and applying the National Law and Regulations. It is not a substitute for the law. 
Last updated on Wednesday 24 April, 2013

The Regulatory Authority will use the Education and Care Services National Law and National Regulations. Then, depending on the decision that needs to be made, they may draw on a range of other resources.

For instance, the Assessment and Rating chapter of the Operational Policy Manual for Regulatory Authorities or first tier review guidelines. 
Regulatory Authorities may also use jurisdiction specific resources. For instance, a Regulatory Authority may have particular protocols in place about when to notify other local authorities.
Last updated on Wednesday 19 August, 2015

Assessment and Rating resources are available here, and information on the process may be found here.

The Professional Support Coordinator in your state or territory will be able to help your service prepare for assessment. 
Last updated on Wednesday 8 May, 2013

We welcome feedback about our services – it helps us improve what we do.

If you have a complaint about a service you have received or a decision we have made, please write to us. Make sure you provide clear information about your concern – what happened, when it happened, who was involved, and what outcome you hope to get from your complaint.

We will acknowledge receipt of your complaint within two working days. We will also advise what steps we will take next, including how long we expect it will take to investigate your complaint if an investigation is required. More information is available in our Customer Service Charter.

If you are not happy with how we have handled your complaint, you may contact the Education and Care Services Ombudsman. For more information, please visit

If you would like to discuss your options with us, please contact our enquiries team on 1300 4 ACECQA (1300 422 327).

Last updated on Tuesday 4 February, 2014

Under the National Quality Framework, assessment and rating of children's education and care services is carried out by the regulatory authority in each state and territory. Please contact your state or territory department for information about employment opportunities. Contact details can be found here. You may also find our information on the role of authorised officers useful.

Last updated on Thursday 16 May, 2013