Service approvals

Regulatory authorities in each state and territory are responsible for assessing most applications and notifications. They are encouraging services to use the online system and most forms can be submitted using the National Quality Agenda IT System (NQA ITS). Note: The NSW and Victorian regulatory authorities only accept applications and notifications submitted online using the NQA ITS.

To submit your form online register or sign in to the NQA ITS

Forms that are not currently available to submit online are marked with an *.

Forms requiring payment were updated 1 July 2015 to reflect the indexation of fees.
 
 
An approved provider must notify the regulatory authority of any serious incident meaning an incident or class of incidents prescribed by the National Regulations as a serious incident. For more information refer to the Guide to the National Law and National Regulations.
 
 
An approved provider must notify the regulatory authority of any complaints or incidents at the approved education and care service operated by the approved provider. For more information refer to the Guide to the National Law and National Regulations.
 
 
An approved provider may apply to the regulatory authority for a service approval if they will be the operator of the service and will be responsible for the management of the staff members and nominated supervisor of that service. This form should be accompanied by form NS01.
 
 
An approved provider may apply to the regulatory authority for a service approval if they will be the operator of the service and will be responsible for the management of the staff members and nominated supervisor of that service. This form should be accompanied by form NS01.
 
 
An approved provider may apply to amend their service approval at any time.
 
 
A service approval may be transferred from one approved provider to another approved provider – for example, where an approved provider sells their business, or has their provider approval or service approval suspended. The transferring and receiving approved providers must jointly notify the regulatory authority.
 
 
A service approval may be transferred from one approved provider to another approved provider – for example, where an approved provider sells their business, or has their provider approval or service approval suspended. The transferring and receiving approved providers must jointly notify the regulatory authority.
 
 
An approved provider may apply to suspend a service approval for up to 12 months.
 
 
An approved provider may surrender a service approval.
 
 
The National Law provides for two types of exemptions or waivers from meeting a prescribed element or elements of the National Quality Standard or the National Regulations:
  • service waiver – on an ongoing basis
  • temporary waiver – for a period of up to 12 months
For further information on waivers see the Guide to the National Law and National Regulations.
 
 
An approved provider may apply to revoke their service waiver at any time.
 
 
An approved provider may apply to the regulatory authority for a reassessment and re-rating. The National Law permits an application for reassessment to be made once every two years.
 
 
An approved provider may request the regulatory authority to review a rating determined for an approved service. For more information refer to the Guide to the National Law and National Regulations.
 
 
An approved provider must notify the regulatory authority of certain circumstances and information as specified in the Regulations. For more information refer to the Guide to the National Law and National Regulations.
 
 
The approved provider must designate a nominated supervisor for each service they operate or intend to operate and the nominated supervisor must give their written consent. (This one page form must be included with an application for service approval, SA01 or SA02, and a notification of change to nominated supervisor, NS02).
 
 
The approved provider must notify the regulatory authority if the provider wishes to change the person designated as the nominated supervisor. This form should be accompanied by form NS01.
 
 
A person who is subject to a decision, as prescribed in the Regulations, may apply to the regulatory authority for a review of the decision. For further information about the types of reviewable decisions see the Guide to the National Law and National Regulations.
 
For more information please contact your local regulatory authority.