Review of ratings

An approved provider may apply to the regulatory authority to have a service reassessed and re-rated against the National Quality Standard (NQS).

Acecqa – The Australian Children's Education & Care Quality Authority

First Tier Review

You can apply to the regulatory authority for a First Tier review of your service’s quality ratings using the NQA IT System. This must be completed and submitted within 14 calendar days of receiving the final assessment and rating report.

Read the guidelines on First Tier reviews for more information on the application process.

Information on First Tier reviews can be found in Section 141 of the National Law or by contacting your regulatory authority.

Second Tier Review

You can apply to ACECQA for a Second Tier review after your first tier review has been completed. This review is conducted by a Ratings Review Panel.

To apply, you must submit the application form for a Second Tier review with the prescribed payment. This must be submitted within 14 calendar days of receiving the regulatory authority’s decision on your First Tier review request.

Read the guidelines on Second Tier reviews for more information on the application process.

Information on Second Tier reviews can be found in Sections 144 – 151 of the National Law and Regulations 68 – 69.

We release data concerning the number of second tier review applications processed. This information is updated quarterly.

Reassessment and re-rating

You can apply to the regulatory authority for a reassessment and re-rating of your service. A fee applies, and an application for reassessment can only be made once every 2 years.

More information is available in the National Law (sections 138-139) and National Regulations (regulations 66-67).


More information

Download the Guide to the National Quality Framework for more information on the review of quality ratings.