Complaint alleging breach of National Law

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Maximum mandatory timeframe for notification

24 hours.

Relevant section of the Law/Regulation

Section 174(2)(b)(ii) An Approved Provider must notify the Regulatory Authority of the following information in relation to an approved education and care service operated by the Approved Provider - any complaints alleging that this Law has been contravened.

Next steps

  1. Log into NQAITS
  2. Complete C01 Notification of complaints form. 

All sections of the C01 form must be completed in full. 

Upload relevant documents relating to the complaint. For example, a copy of the original complaint (if received in writing), evidence of actions being taken in response to the complaint, and any outstanding risks to the safety, health and wellbeing of children.