How to make a complaint about a training provider

If you are unhappy with your training provider’s service the first thing to do is talk to your trainer or their manager. Often problems are the result of miscommunication and your trainer will resolve the issue with you informally.

If you are still dissatisfied and believe they are not meeting the requirements of your training, or if you are a prospective student, recent graduate, employer or other stakeholder with concerns, contact the Australian Skills Quality Authority.

ASQA takes complaints seriously and values feedback from the sector to inform its regulatory operations.