Quality Support Program

The NSW Department of Education, in partnership with the Australian Children’s Education and Care Quality Authority (ACECQA), is offering eligible services an opportunity to participate in a Quality Support Program.


About the Program

The Program offers free professional development and support, provided by ACECQA, which includes face-to-face visits, online training modules, workshops, follow-up online and telephone support and other resources to support quality improvement.

The Program will run for approximately 18 weeks and is only available to a select number of services.

We are seeking expressions of interest to participate in a forthcoming round of the Program in 2020.

Why the NSW Department of Education and ACECQA are offering the Program

The Program will help services rated Working Towards the National Quality Standard (NQS) to improve on quality practice. The introduction of the 2018 NQS is an ideal time to offer tailored support to services to review and improve quality.

Our shared goal, over time, is that all services will meet or exceed the NQS as this will lead to improved outcomes in early childhood education for children and their families.

Benefits for your service

The ACECQA Quality Support Program team will spend the time to understand your goals, what makes your service unique and the areas your team has identified as priorities for improvement.

You will also work with ACECQA to decide on the professional development and support that best suits your service and staff.

By participating in the Program your service will benefit from:

  • advice and support to help improve on practice, prepare for the next assessment and rating visit and a deeper understanding of the 2018 National Quality Standard  
  • professional development, including training for NSW registered teachers that can be credited to the NESA endorsed requirements for professional development and is mapped against the Australian Professional Standards for Teachers
  • professional development for educators which helps the service meet Quality Standard 7.2 for:
    • continuous improvement
    • educational leadership
    • development of professionals
  • opportunities to network and build positive working relationships with other educators and service leaders in your local area and throughout NSW.

Eligible services

The Program is being offered to long day care and family day care services that meet the following criteria:

  • have received a quality assessment and rating resulting in an overall rating of Working Towards NQS
  • are currently rated Working Towards NQS on the basis of not meeting six or more elements of the NQS.

Priority will be given to services who have not previously participated in the Program.

Program requirements

There is no fee to participate in the 18-week Program, which is supported by the NSW Department of Education.

You will need to allow time for people to be involved in the Program and make arrangements so relevant staff member/s are available to meet with ACECQA during any face-to-face visits to your service. Any associated costs and arrangements for necessary travel and/or accommodation needed for you and/or your staff to participate in the Program will be your responsibility.

You will also be asked to nominate individuals to participate in the Program. This could include the educational leader, nominated supervisor and/or early childhood teacher, or a representative of the approved provider.

You will be asked to share some information about your service. For example, ACECQA will request a copy of your Quality Improvement Plan, updated to the 2018 NQS.

    What if your circumstances change?

    We understand things can change after being accepted into the Program. In such a situation, we ask that you contact us with any updates so we can support your service to succeed in the Program. If you can’t continue, we may also be able to offer your place to another service.

    Register your interest

    You can register your interest for a forthcoming round of the Program. Places are limited, so even if you are unsure, we encourage you to register your interest so we can ensure you are contacted when the next round of the Program is on offer.

    Contact Us

    Do you have questions about the Program? You can contact ACECQA’s Quality Support Program team by email at qualitysupportprogram@acecqa.gov.au or phone 02 8240 4255.

    Register your interest

    Register - Round 6 I would like to register for the January 2020 round of the Program that runs until May 2020.

    Please note: If you are a provider with several services and would like each of your services to participate, please complete a separate registration for each service.


    DeclineI am not interested in participating in the Program.