National Quality Agenda IT System
An online tool offering providers secure direct communication with regulatory authorities, aiming to reduce paperwork and duplication
Registered users can view and update their provider and service details, lodge applications and notifications, and pay invoices.
The NQA IT System generates reference numbers for Provider actions, which they can use when liaising with their regulatory authority.
Providers can re-issue their current service assessment and rating certificates on the NQA IT System portal service details page.
- Getting Started Online - for help creating NQA IT System accounts
- User Guide - for help using NQA IT System processes
- User Guide - for help submitting centre-based service transportation information
Emergency Management Help Guide - for help making NQA IT System incident notifications per Regulation 175 (2), emergency applications for waivers and suspensions, or notifications of change of operating hours
NQA IT System Service Desk support
If you're experiencing technical issues whilst using the NQA IT System and would like to request technical support, please visit the NQA ITS Help Centre to raise a ticket.
Please provide as much information about the issue you are experiencing as well as any appropriate screenshots and include your:
- Login email address
- Provider Approval Number (PR-XXXXXXX) and/or Service Approval Number (SE-XXXXXXXX)
If you'd like to find out about the progress of an application or notification please contact your regulatory authority.