National Quality Agenda IT System

The NQA IT System is an online tool that offers providers a secure and direct way of communicating with regulatory authorities aiming to reduce paperwork and duplication.

Acecqa – The Australian Children's Education & Care Quality Authority

The NQA IT System is an online tool that offers providers a secure and direct way of communicating with regulatory authorities aiming to reduce paperwork and duplication.

Registered users can:

  • view and update their provider and service details
  • lodge applications and notifications
  • pay invoices.

Providers are issued with a reference number for all actions performed in the NQA IT System which can be used when liaising with their regulatory authority.

 

Log in / Register for the NQA ITS


Guidance

The following guidance on the NQA IT System is available:

  • First-time users who need to create an account, refer to our Getting Started Online guidance
  • For assistance on the NQA IT System processes, refer to the User Guide
  • For assistance in incident notifications per Regulation 175 (2) and emergency applications for waivers and suspensions, or notifications of change of operating hours, refer to the Emergency Management Help Guide.

Support

If you are experiencing any technical issues while using the NQA IT System, you may contact the NQA IT System Service Desk per the details below.

NOTE:  Prior to contacting the service desk please have the following information handy –

  • Login email address
  • Provider Approval Number (PR-XXXXXXX)
  • And/or Service Approval Number (SE-XXXXXXXX)

Service Desk contact details:

Email: nqaits@acecqa.gov.au
Phone: 1300 667 319

If you have any general enquiries – e.g. on the progress of an application or a notification - please contact your regulatory authority instead.