Information sheets

This range of information sheets offers practical strategies to support educators and providers to think about quality practice and topics related to the seven quality areas of the National Quality Standard.


Quality Area 1 – Educational program and practice


QA1 Be part of reconciliation with image of indigenous girl in classroom

Fostering children’s understanding and respect for Aboriginal and Torres Strait Islander cultures, and challenging biases can impact on children’s future attitudes towards cultural diversity. 

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When educators strive to assess and understand the impact of their practice, they are engaging in reflective practice.

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The United Nations Convention on the Rights of the Child states children have a right to be active participants in all matters affecting their lives.

Quality Area 2 – Children's health and safety


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Safe and hygienic practices ensure children experience toileting and nappy changing that supports their health and well-being. Appropriate, respectful procedures and practices can promote learning and capacity building.

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Children need safe and secure environments to thrive in their life and learning. Effective supervision is integral to creating environments that are safe and responsive to the needs of all.

QA2 Minimising the risk of children being mistakenly locked in or out of service premises

When incidents where children are mistakenly locked in or out of service premises occur, they can have severe consequences for children’s health and safety.

Quality Area 3 – Physical environment


Thumb QA3 Babies and outdor play image of a baby outside standing in grass looking at ducks

Providing babies with quality care and education includes offering positive experiences in the natural outdoor environment. 

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Having a pet at your service gives children the opportunity to observe, interact and learn about animals. It can be a valuable part of a child’s education and care experience.

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Contemporary theories and research informed by the Reggio Emilia approach recognise and value the environment as a ‘third teacher’. 

Quality Area 4 – Staffing arrangements


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The approved learning frameworks are designed to inspire conversations, improve communication and provide a common language about children’s learning.

Quality Area 5 – Relationships with children


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Research shows relationships are central to children developing acceptance, self-esteem and higher functioning thinking skills that contribute to positive learning and life outcomes.

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From birth, children begin to explore how the social world works. Exploring and learning to manage feelings, behaviour, rights and responsibilities is a complex process.

Quality Area 6 – Collaborative partnerships with families and communities


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Research shows children are much more likely to reach their full potential in life when their family and education and care service work together.

QA6 Enrolment and orientation cover

 Enrolment and orientation, when conducted well, are an opportunity to get to know each child and their family. 

Quality Area 7 – Governance and Leadership



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The educational leader has an influential role in promoting positive outcomes for children and families. Effective educational leadership builds the capacity of educators by inspiring, motivating, affirming, challenging and extending…

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The educational leader is responsible for leading the development of the curriculum at the service. To do this effectively the educational leader should encourage educators to collaborate and ensure the establishment of clear goals for teaching and learning.

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When we work hard to ensure quality outcomes for children and families, it is tempting to view complaints and grievances in a negative way. It is important to recognise that complaints are an opportunity for critical reflection and…


The statement of philosophy reflects the beliefs and values of those who are associated with a service. Together with the Approved Learning Framework, it assists educators in considering the service’s…



Safe Transportation of Children

Information for approved providers and their services explaining the new requirements for transportation of children​.

safe transportation of children in education and care your questions answered

Information for approved providers and their services answering common questions about the new requirements for transportation of children​

inappropriate discipline information sheet cover

Information for providers and service leaders on recognising and managing inappropriate discipline.

Practical ideas for approved providers, service leaders, teachers and educators to support continuous quality improvement.

Practical ideas for approved providers, service leaders, teachers and educators to support continuous quality improvement.


Cover for Supporting educator wellbeing

To build resilience, the development of strategies to support individual staff members and teams is now, more than ever, important.

Infosheet cover image educator and kids outside playing in sand with raincoats on

A career in education and care makes a significant and lasting contribution to the lives of children, their wellbeing, development, education and lifelong learning.


Two educators reading a book

Ongoing self-assessment against the National Quality Standard (NQS) drives continuous improvement in practice, and therefore leads to better quality outcomes for children.


Evidence for waiver applications information sheet thumbnail

Approved providers can apply for waivers from certain requirements of the National Regulations and the NQS.


A cover showing a center, an educator and a parent

Information for providers on the assessment and rating report provided by the regulatory authority.